My Account |Order Status | Contact Us
0 item(s) / Total: $0
space
Home>Customer Service>Returns/Exchanges
 

Returns/Exchanges


If you are not completely satisfied with your purchase, Dachshund Delights is happy to accept returns or exchanges within 30 days of purchase. Please call us at 1-800-444-9475 or email us to arrange a return or exchange.
 
If an item arrives damaged, defective, or is not what you ordered, please contact us immediately and we will correct the problem. 

How to return: If returning by USPS, either insure the package or use Delivery Confirmation. UPS and FedEx automatically provide insurance up to $100 on shipments. Please include a copy of your sales receipt with a note of instructions telling us what you need (refund, replacement, exchange, re-sizing). 

If an item must be returned due to our mistake, we will refund your return shipping costs. In some cases, we will issue a UPS Call Tag for pick-up. 

Returns of drop-shipped products: For products that are drop-shipped from the manufacturer (all hand-crafted wooden items, Lookouts, Cozy Caves, strollers), there will be a 20% restocking fee. 

Returns of personalized items: There will be a $5 return charge for any item that has been personalized, unless the return is due to our error.
 
Exchanges for incorrect sizing: If a custom-made item is returned due to customer miss-measurement, there will be a $5 exchange fee, which includes shipping costs back to the customer.
space