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Home>Customer Service>Our Guarantee
 

Our Guarantee

 

We guarantee the workmanship and quality of our in-house products:

The Hug-A-Dog Harness® line
The Doxie DreamSacks
The CoverUps & Cuddlers
Snap-A-Dannas

The Take-A-Long Bag


If you have a problem of any kind with one of our products, we want to know about it. Our goal is to provide you with the best fit and best functioning products for your dog. 

If you have an issue with the way one of our products fits your dog, please contact us right away. Our production team will work with you to make adjustments or alterations. If there is a problem with workmanship or quality within the first 60 days, we will either repair or replace your product at no charge. After 60 days, most repairs are free, some may require a nominal fee. What we do NOT guarantee: CHEWED PARTS. Our products are durable but do not have a Kryptonite coating against puppy teeth. We will be happy to repair for a nominal fee. 
 
Call us toll free at 1-800-444-9475 or email us.

 

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